Terms of Use
These Terms of Use govern access to and use of the Electro Cloud Helpdesk service. By using this service, you agree to these terms on behalf of yourself and, where applicable, your organization.
Permitted use
You may use this service only for legitimate support, troubleshooting, and service management purposes. You agree not to submit unlawful, harmful, misleading, abusive, infringing, malicious, or disruptive content, including malware, credential-harvesting material, or attempts to interfere with the service or other users.
Submissions and communications
Information you submit may be used to investigate, respond to, document, and resolve support requests. You are responsible for ensuring that the information and files you provide are accurate, relevant, and lawful to share. Do not submit sensitive personal data, regulated data, or confidential material unless it is necessary for support and you are authorized to provide it.
Security and misuse
We may monitor, log, review, preserve, or disclose activity and submissions as reasonably necessary to maintain security, investigate abuse, enforce these terms, comply with legal obligations, or protect the rights, systems, and users associated with the service. We may suspend, limit, or block access where misuse or security risk is suspected.
No warranty
This service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted operation.
Limitation of liability
To the maximum extent permitted by law, Electro Cloud and its affiliates, personnel, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, revenue, business, goodwill, or expected savings arising from or related to use of the service.
Changes
We may update these terms from time to time by posting a revised version on this site. Continued use of the service after changes become effective constitutes acceptance of the updated terms.
Contact
Questions about these terms may be directed through the helpdesk contact information displayed on the service or through your organization's normal support channel.